Introduction

Techno-Freaks respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, use our services, or interact with us.

Who We Are

  • Business Name: Techno-Freaks
  • Website: www.tec41.co.za
  • Email Address: helpdesk@tec41.co.za
  • Telephone: 010 442 7046
  • Physical Address: Unit 34, Kya North Park, Bernie Street, Kya Sands
  • Information Officer: Bongani C. Khumalo

Information We Collect

We may collect the following types of personal information:

Information You Provide

  • Full name
  • Email address
  • Telephone number
  • Physical address
  • Company name
  • Information submitted through contact forms
  • Any other information you voluntarily provide

Information Automatically Collected

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and tracking information

Purpose of Collecting Personal Information

We collect and process personal information for the following purposes:

  • To provide our products and services
  • To respond to enquiries and support requests
  • To communicate with customers and prospective customers
  • To process transactions and payments
  • To improve our website and services
  • To comply with legal and regulatory obligations
  • To send newsletters or marketing communications where consent has been provided

Lawful Basis for Processing

We process personal information only when we have a lawful basis to do so, including:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Protection of your legitimate interests

Sharing of Personal Information

We may share your information with:

  • Service providers and contractors
  • Payment processing providers
  • Website hosting providers
  • Professional advisors
  • Regulatory authorities where required by law

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the recipient provides an adequate level of protection consistent with POPIA.

Information Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Despite our efforts, no internet transmission is completely secure and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

Requests may be submitted to:

Email: helpdesk@tec41.co.za

Cookies

Our website uses cookies and similar technologies to improve user experience and website functionality.

Cookies may be used to:

  • Remember user preferences
  • Monitor website performance
  • Analyse visitor activity
  • Improve website functionality

You may disable cookies through your browser settings, although some website features may not function correctly.

Marketing Communications

Where applicable, we will only send marketing communications if:

  • You have consented; or
  • We are otherwise permitted by law to do so.

You may opt out of marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Users are encouraged to read the privacy policies of any third-party websites they visit.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children without the necessary legal consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Techno-Freaks
Email: helpdesk@tec41.co.za
Telephone: 010 442 7046
Address: Unit 34, Kya North Park, Bernie Street, Kya Sands

Information Regulator

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.

Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za